While we do accept items for return, we only accept items that are made by Royal Quartz. This excludes any product that is not indicated in its description or by its category as being produced by Royal Quartz.
We accept returns for Royal Quartz products if the incorrect item was shipped and if the item itself still has a protective seal that isn't broken or missing. We also accept returns for Royal Quartz jewelry if the incorrect piece of jewelry was shipped.
If you would like to return a product (that has its seal intact), please notify us beforehand. Send us your name (first and last), your order number, the name of the item being returned, and the reason for the return. The process will need to be initiated within 7 business days of your order being delivered.
We offer refunds in the following situations:
- The incorrect item was shipped [The item will need to be returned before you receive a refund]
- The item is severely damaged [You will need to provide a picture of the damaged item]
- The item was lost during shipment
After the item has been returned and processed, your refunded money will be sent to you through PayPal or Square. You should expect to receive your refund within 48 hours of us receiving the returned item. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Gift Certificates and Promotional Offers
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date will still apply.
If you return an order that was placed using a promotional discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If, after reading this information, you feel that the amount of your refund was incorrect or you still have questions, please e-mail us.