Payment Options
Money order and check payments should to made out to "Trellany Evans" and sent to the following address:
Royal Quartz
P.O. Box 470695
Aurora, CO 80047
Shipping
All of our packages are shipped using the United States Postal Service (USPS). This courier allows us to ship your packages simply and at a reasonable price for you. We offer various methods of shipment for our customers that is based on final weight of their selected items. The below transit time estimates exclude holidays and weekends.
The USPS slightly increased its shipping fees on January, 2010. Please visit this following link for more information: USPS Shipping Fees
Beginning July 28, 2008, all of our shipments will be sent out on Mondays and Thursdays. Barring any unforeseen circumstances, of course.
Domestic (United States) Shipping Methods
- Express Shipping - Transit time is next day (maximum weight is 70lbs)
- Priority Mail Shipping - Transit time is 2-3 days (maximum weight is 70lbs)
- Media Mail - Transit time is 2-9 days (maximum weight is 70lbs)
- Parcel Post - Transit time is 2-9 days (maximum weight is 70lbs)
- First Class Mail - Transit time is 2-5 days (maximum weight is 13 ounces)
- Express Mail International (EMS) - Transit time is 3-5 days (maximum weight is 66lbs)
- Priority Mail International - Transit time is 6-10 days (maximum weight is 20lbs)
- Priority Mail International Flat Rate Envelope - Transit time is 6-10 days (maximum weight is 20lbs)
- Priority Mail International Flat Rate Box- Transit time is 6-10 days (maximum weight is 20lbs)
- First Class - Transit time varies (maximum weight is 4lbs)
Please note that flat rate envelopes for domestic and international packages can only hold up to two magazines/books. More than two magazines and the packaging cannot be closed securely and will not be accepted for shipment by the US Postal System.
International Customers
The Priority shipping options for international customers has been modified. At the bottom of the available shipping options, you will see "Flat Rate International Priority Mail (For shipping to [Your Country Code])". The flat rate fee shown will be based on USPS prices. The changes in the fee are based on the amount of items you have in your order. A flat rate envelope is available for orders containing up to 2 items. A flat rate box is available for orders containing 3-8 items. A large flat rate box is available for orders containing 8-14 items. (Click here to view flat rate shipping fees.)
Extenuating Circumstances
While we strive to ensure your package reaches you in the allotted
time estimated, it should be understood that once the package leaves our
possession for
In these circumstances, packages shipped to addresses within the continental United States can be delayed up to 2 weeks past the estimated transit time. Packages shipped to international addresses and addresses outside of the continental United States can be delayed up to 3 weeks past estimated transit time.
Tracking Numbers
All packages sent domestically receive a tracking number. If you have not been notified of you package’s tracking number, please contact us with your name and order number. If you have received a tracking number, but still have not received your package, use you package’s tracking number to view shipping progress at the following link: Track & Confirm. We do not offer tracking number to international packages because these packages can only be tracked up until they leave the U.S. territory (i.e., until they leave USPS possession). If your package is not delivered to you in the estimated amount of time given, please let us know.
Royal Quartz Products:
-Express Mail
-Priority Mail
-First Class (For light orders)*
-Parcel Post (For heavy, domestic orders)*
Magazines & Books:
-Express Mail
-Priority Mail
-First Class (For international orders)
-Media Mail (For domestics orders)
Cosmetics & Nail Supplies:
-Express Mail
-Priority Mail
-First Class (For light orders)*
-Parcel Post (For heavy, domestic orders)*
*The terms 'light' and 'heavy' refer to the weight of the order. For domestic shipments: 'Light' orders are orders that weigh up to 13oz and can be shipped Express, Priority, First Class, or Parcel Post/Media Mail. 'Heavy' orders exceed 13oz and can be shipped Priority or Parcel Post/Media Mail. For international shipments: 'Light' orders are orders that weigh up to 4lbs and can be shipped Express, Priority, or First Class. 'Heavy' orders exceed 4lbs and can be shipped Express or Priority.










